When your item is dispatched, we will send you an email with your tracking information, including a tracking number and a link to track your parcel. You can also track your order at any time from the 'Order History' section in your account or on track order page.

Please note that if your order contains multiple items, they may arrive in separate packages. The delivery windows provided are estimates, and actual delivery times may vary depending on the carrier's workload.

For additional information about tracking, please visit our track order page.

At times, you may receive multiple tracking numbers for a single order. This occurs when the order includes items from different suppliers. Each item is shipped separately, resulting in a unique tracking number for each package. This approach allows for more precise tracking and faster delivery of your order.

Once shipped, it may take 24-48 hours for the tracking details to update on the label. If you see limited information, please wait for some time and check again. If your package has not shipped yet, the tracking information will not show until it is processed.

For more information about your order status or tracking, please visit our shipping and delivery page.

If you cannot find your package even though the tracking information says it was delivered, here are some things you can do:

• Look around your property - delivery workers may have hidden the package somewhere less visible to protect it from theft.
  
• Ask your friends, family, neighbors or anyone who works in your building if they have seen or received your package by mistake.
  
• Check the address on your order and make sure it is correct and complete.